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I want to personally thank you for taking the time to write to me at Your Neighborhood Laundromat. We take great pride in our business and our employees work hard to deliver an exceptional customer experience.  

First, let me say that we process a lot of laundry. Last year alone, we washed over 42,000 loads. Don't forget as a loyalty customer, you can earn Double Points on Mondays. You can redeem your points for free stuff. We gave away over 150 free washes and 500 "free drys" since October of 2016. We truly are the home of the Free Wash & Free Dry.

Please take a moment to describe in detail the issue and the expected resolution. We normally respond to customers within 24 hours.  Thank you, again, for your business!

Cheers!

John